We want you to be completely satisfied with your purchase. Please inspect your tires and wheels carefully upon delivery or pickup before mounting them to a vehicle.
Unmounted Products: We accept returns and exchanges within 30 days of purchase, provided the tires or wheels are brand new, unmounted, uninstalled, and have not been driven on.
Mounted Products: Once a tire has been mounted onto a wheel, or a wheel has been mounted onto a vehicle, it is considered used and cannot be returned or exchanged under any circumstances. Always verify fitment and sizing before installation.
Warehouse Drop-Off: You can return your unmounted items directly to our Phoenix warehouse for free to avoid pickup fees. However, all returned items are subject to a $25 per unit restocking fee (e.g., $100 for a set of 4 tires/wheels) unless the return is due to our error (e.g., wrong item shipped).
Delivery Pickup: If you require our team to pick up a return from your location within our designated delivery zone, the $25 per unit restocking fee will apply, plus any applicable local transit handling fees.
We process and prepare orders quickly to meet our 1–3 business day delivery commitment. If you need to cancel an order, please call customer service immediately at 833-430-4773.
Cancellation rules and fees depend on the status of your order:
If you cancel your order before it has been pulled from warehouse shelves or loaded onto a delivery vehicle, you will receive a 100% full refund with zero penalty fees.
Local Delivery Orders: If you cancel your order after it has already been loaded onto our delivery truck or while it is mid-transit to your location, it will be treated as a standard return. A $25 per unit restocking fee will be deducted from your refund to cover the logistics and handling costs of bringing the items back to the warehouse.
Warehouse Pickup Orders: If you cancel a pickup order after your items have already been staged at the front counter and you fail to pick them up within 7 business days without notifying us, the order will be canceled automatically. A $25 per unit restocking fee will apply.
If your order involves custom wheel drilling, custom finishes, or special-order items brought in specifically for your vehicle, the order cannot be canceled once processing begins.
Once your returned items are received and inspected at our warehouse to confirm they are unmounted and undamaged, we will process your refund.
Refund Method: Refunds will strictly be issued back to the original method of payment used at checkout.
Processing Time: Please allow 3–5 business days for the funds to reflect in your account, depending on your financial institution's processing times.
Deductions: Any applicable restocking fees ($25 per unit) will be deducted directly from your total refund amount. Original delivery fees (if any) are non-refundable.
Do not bring items back without prior approval. Please call customer service at 833-430-4773 to obtain a Return Authorization and schedule your warehouse drop-off or delivery pickup.